The Power of Holistic thinking
PH Hospitality is a strategic consultancy focused on enhancing value and driving excellence for luxury hotels and brands.
Acting as a trusted extension of management, we provide specialized expertise to elevate operations, food & beverage, branding and overall commercial performance.
Guest Experience
Exceptional guest experiences are built around each property’s unique sense of place, supported by the right organizational structure, positive culture, and multi-tiered training. By embedding local knowledge and service excellence—aligned with leading standards such as LQA and Forbes Five-Star—PH helps elevate guest satisfaction, drive higher ADR, strengthen loyalty, and create the most powerful form of marketing.
Franklin Hotel, London designed by Anouska Kempel
Hotel Projects
From new builds and refurbishments to upgrades, the right balance of design, destination, and positioning is what brings exceptional hotels to life. PH supports projects across hotels, restaurants, and bars—from FF&E renewal to the re-evaluation and optimization of internal spaces, public areas, and OS&E—ensuring every investment enhances experience, performance, and long-term value.
The Café Royal Grill, Hotel Café Royal, London
Food and Beverage
Food & Beverage is often the most dynamic expression of a hotel’s identity and a powerful differentiator in market positioning. Beyond creativity and operational consistency, sustained marketing and promotion are essential for long-term success. PH has developed and partnered on numerous F&B concepts, launches, and pop-ups, many in collaboration with celebrated culinary and bar talent.
Special Projects
Re-imagining a hotel or resort through a distinctive lifestyle collaboration can generate international recognition and significant PR value. Success depends on selecting the right partner for the right property and thoughtfully developing synergies between both brands to maximise impact.
Rocco Forte Hotels brand campaign
Branding
Defining the X factor for a hotel company and developing into a brand communication is possibly the most strategic objective alongside of delivering the operational success.
Minos Palace Resort, Crete
Repositioning
Trading up requires a clear vision of the desired market position, supported by a coordinated, disciplined approach to product and service enhancement, marketing, commercial execution, and brand development. A focused three-year, cross-functional plan can shift the consumer profile while driving higher ADR and revenue.
Marketing and Communications
An integrated, multi-channel marketing approach—uniting digital, social, PR, CRM, partnerships, and advertising—drives the right mix of direct and premium demand, delivering higher rates and stronger RevPAR.
Sales and Revenue
PH helps luxury hotels unlock high-value leisure and group demand through aligned sales, marketing, and revenue strategies that elevate positioning and maximize performance.